As a small businessman every decision you make is made to improve your business or improve your customer’s experience with your business. This includes the various ways a customer can contact you such as email, the telephone, a physical address, and live chat software. With most of these options, however, the benefits are limited for you, the customer, or both. With email the response time is too slow. Phone conversations are too often put on hold, or the customer isn’t comfortable making them. Your customers can’t always visit you at a physical address, and for most live chat software programs to work, you have to be chained to a computer. Live Chat Works is different. It’s easy and convenient for both you and the customer, and it has additional extra features that make your experience with live chat even better.
For you, the biggest benefit of Live Chat Works is that it is mobile. This point can’t be stressed enough. You can go anywhere, be anywhere, and still receive your messages, as long as you have a phone signal. You do not have to be tied to a computer screen using this online chat program. Other benefits for you include a log of all the conversations you’ve had with customers, as well as customizable chat windows and a customizable graphic. When implemented properly, the log can be used as market research. You can use it to learn what need your customers are looking to have filled, and then fill it.
For your customers, the benefits are there as well. First and foremost, they have the option to get an immediate answer without having to use the telephone. This is what they’re going to be using your live chat software services for. As an added bonus, customers can have the transcript of their conversations with you sent right to them in their email. Neither of you have to strain to remember what was said or decided on because you can both have tangible copies. Customers will also have the option to print their live chat software conversation. Again, this is helpful if either of you need to reference what was said or agreed on.
Customer service is the lifeblood of any small business, but it doesn’t have to be the challenge that it often is for some companies. With Live Chat Works, providing excellent customer service is simple. It just becomes part of your day. Answering texts and having on-the-go text conversations are part of your day anyway. Live Chat Works just incorporates a new benefit to a service you already use.