Never underestimate the power of your live chat software logs!
When a customer clicks on the contact link button on your website, they’re given one of two options. One, they can email you. Two, they can give you a phone call. With email they have to wait hours or days for an answer. With the telephone, they’re more than likely going to be put on hold. Unless they’re desperate, most customers would rather avoid both of these options completely. They want a fast, get-the-answer-now option. Live Chat Works is that option. While instant contact is the best feature of this live chat software, it is by no means the only feature.
With live online chat programs you have a conversation with the customer through an instant messaging chat box, and then when you’re done the boxes disappear on both ends and you lose the conversation. This is fine. You took care of the customer’s problem, so you don’t need the conversation, right? Well, not so much. There will be times when you’ll need to reference that conversation. Of course, you can’t do that if it’s not there. Live Chat Works saves the conversations for you. This live chat software program keeps conversation logs of the interaction you’ve had with customers. The logs record time and dates, as well as the conversations themselves. When you need them for future reference, they’ll be there.
Conversation logs can be beneficial for more than just remembering in the future what was said or decided upon. Live Chat Works conversation logs can be used as market research for upcoming products, or even a place to go to see what your customer’s are looking for and whether or not you can give it to them. The customer will be contacting you with information on what he needs. When you start to see a pattern, you know you’ve found a new product or change to a product you need to be implementing. With smart use, these live chat software conversation logs can improve your business and boost your sales.