Adding live chat software to your website and being able to respond from anywhere is now a reality.
Would you like to be able to be available to your customers whenever they need you without having to constantly check your email, give them your personal phone number, or wait by a computer screen for an instant messaging box to pop up? Guess what! Customer service isn’t limited anymore to computer screens and telephone calls. Now, with Live Chat Works, you can offer your customers live chat services that go with you where you go.
As a business owner, you already know the value of great customer service. Part of that service is being accessible. With a live chat customer support program you can be available to your customer wherever you are, no matter what you are doing. This doesn’t mean they can reach you anytime, day or night, midnight or noon. You can choose the time slots where you’re available to be reached, such as from 8 in the morning to 10 in the evening. Once you’ve decided the time, however, you’re free to go wherever you need to because your live chat service goes with you.
Live Chat Works doesn’t operate like the typical free live chat software that people install on their websites. Those programs operate using instant messaging or computer to computer communication. Live Chat Works operates using your cell phone’s built in text messaging system. When a customer opens up a chat box on their computer, the message comes to you as a text. You can then respond, opening up communication with the customer. They receive your correspondence through the instant messaging box on their computer screen. They never see your phone number. They don’t even know you’re texting them. Your privacy is retained, but their questions are answered.
Think of the benefits you can gain from a customer service option that is completely mobile. You can close deals at the grocery store. You can help your customers while you’re at lunch. You can be at the office, at home, celebrating your previous sale, at a party, volunteering at your kid’s school, getting ready for a date, and on and on and on. It’s up to you, but with Live Chat Works, you have that choice.
The world is mobile. It’s not a viable option to be stuck in one place anymore. Everybody and everything is on the go, moving forward, changing, growing, and expanding. Don’t slow yourself down by limited your mobility. Add this live chat software to your website. You’ll love the mobility and your customers will appreciate the availability. Both of you win.