Live Chat software on your website can be the difference between your website visitors buying your products or leaving your site!
Have you ever considered what it’s like for a customer to purchase from your website, and the effect that a live chat service would have on that customers decision to buy?
Let’s imagine you as one of your website customers.
It’s 8:35 PM and you finally get your house settled and you have a few free minutes before you have to get your kids ready for bed and preparing their lunch for the next day.
You decide to go online and buy yourself a new pair of shoes. You sit down, do a web search and find a site that sells shoes. You find that perfect pair. Just the right color and the exact style that will make you look great.
Now the big question, do they have it in my size? You look around the site but you don’t see anywhere on the page if they have your size 7 in stock.
You are faced with 3 options, pick up the phone and call them and hopefully get a live person, send them an email and ask if they have size 7, or simple so another search and go to another website that will show stock status of the shoes.
Most buyers would choose the option to head to another website. It’s the easiest.
Now let’s consider if you had a fourth option. A live chat option.
Since you have already invested the time into finding the color and style that you wanted, it would be so much easier if you could just ask the website owner if they have the size you need. If you browse to another website, you will have to look around the other website to see if they even have the one you want.
So lets continue our imaginary website experience…
You see the live chat icon and click it. You ask the agent if they have that particular size in stock. The operator can check stock on their end and reply assuredly “yes”.
You pull out your credit card and buy the shoes. You are happy because you found what you wanted in the few minutes of free time that you had available and the website owner is happy because they made a sale.
Most likely, the impression that you have of the website you just ordered your shoes form is very good. You would probably tell your friends to buy from that site too if the occasion came up that your friend was looking for a pair of shoes.
So when you are ready to improve your customer’s experience on your website and help increase your sales, add a live chat solution like Live Chat Works because it is designed for small business and is completely mobile.